Terms of service.

1. What NeoCloses is

NeoCloses, Inc. (“NeoCloses”) provides SMS-first transaction-assistant software to licensed real-estate agents, small teams, and, optionally, the brokerages that supervise them (“Customer”). The software performs clerical support for the licensed agent: checklists, deadline tracking with source references, missing-document tracking, drafting of short follow-ups and invitations for the agent's confirmation, and assembly of a closing export. The Customer remains responsible for the transaction and for supervision required by state law.

2. What NeoCloses is not

• Not a brokerage. NeoCloses does not hold a real-estate license, is never the broker or transaction coordinator of record, and does not represent any party to a transaction.
• Not a law firm. NeoCloses does not provide legal, tax, or financial advice, does not draft or generate contract language or addenda, and does not interpret contract terms or contingencies.
• Not a compliance officer. The software organizes records. Compliance decisions remain the Customer's and, where applicable, the supervising broker's.
• Not a sender on its own. No outbound message is sent without the Customer's confirmation. The software does not send unattended.

3. Permitted scope and state availability

Permitted clerical tasks are defined per state and published on the states page. The service is available only in states listed as operational, currently proposed launch states Georgia, North Carolina, South Carolina, subject to verification of the permitted scope and messaging registration. Files in any other state are read-only: no drafting and no outbound messaging. The Customer's confirmation of its own messages does not permit any activity that state law reserves for a licensee, and does not extend availability to other states.

4. Confirmations

No outbound message is sent without a recorded confirmation by the agent on the file or by a confirmer the Customer has added. Confirmations record who confirmed, when, and which version; unconfirmed drafts expire after twenty-four hours; any edit creates a new version and voids a prior confirmation. Expired or discarded drafts are never sent. Sent, delivered, and recipient-confirmed are recorded as distinct states. The software does not send automatically; any future automated capability would be a separate, opt-in setting subject to scope validation.

5. Deadlines and extracted data

Dates extracted from documents are proposed until verified by the Customer. NeoCloses does not recalculate contractual deadlines and does not interpret contingencies. The Customer remains responsible for every contractual deadline.

6. Messaging

Recipient-facing messages are sent under the Customer's name and brokerage affiliation and carry an AI-assisted-tool disclosure. The Customer is responsible for obtaining recipient consent and for messaging registration requirements applicable to its sending identity. NeoCloses honors STOP and HELP keywords and suppresses opted-out recipients.

7. Third-party data

NeoCloses has no MLS integration. If one is offered, access will be per board and per user using the Customer's own credentials, never shared, with no scraping and no training on listing data.

8. Fees

Fees are stated on the pricing page and are provisional until launch. A per-file fee is due once, at closing or on day ninety after the contract date if the file is still open, whichever occurs first; a reduced fee applies at termination; no fee applies to a file terminated within three days of opening. Policies listed as not finalized on the pricing page are not part of these terms until published.

9. Customer responsibilities

• Maintain active licensure and any supervision required by state law.
• Verify proposed deadlines and document status.
• Read and confirm every outbound message before it is sent.
• Obtain consent from message recipients.

10. Limitation of liability

To the fullest extent permitted by law, NeoCloses' aggregate liability arising out of the service is limited to the fees paid by the Customer in the twelve months preceding the claim. NeoCloses is not liable for missed deadlines, unverified dates, or the content of messages the Customer confirmed.

11. Changes and contact

We may update these terms with notice to the Customer's account email. Questions: hello@neocloses.com.